Privacy Policy

1. Introduction

Welcome to TTD Darshan Booking App ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

We are committed to protecting your personal information and your right to privacy. By using our Service, you agree to the collection and use of information in accordance with this policy.

🔒 We are committed to transparency. We will never sell your personal data to third parties for their marketing purposes.

This app is an independent pilgrim assistance service and is not officially affiliated with TTD (Tirumala Tirupati Devasthanams) or any government body.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, and password when you create an account
Profile Information: Date of birth, city/state, preferred language
Booking Information: Names of pilgrims, ID proof type (not the ID number), travel dates
Communication: Messages you send us via support channels

2.2 Information Collected Automatically

Device Information: Device type, operating system, unique device identifiers, mobile network information
Usage Data: App features accessed, pages viewed, time spent, clicks and interactions
Log Data: IP address, browser type, pages visited, time and date of visits, errors
Location Data: Approximate location (city/region level) — only with your permission

2.3 Information from Third Parties

Analytics providers (Google Analytics, Firebase)
Advertising networks (Google AdMob, AdSense)
Social login providers (if you sign in with Google)

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, operate, and improve our Service
To assist you with TTD darshan information and booking guidance
To send booking reminders, availability alerts, and important notifications
To respond to your customer support queries
To analyze usage patterns and improve app performance
To display relevant advertisements through Google AdMob/AdSense
To detect and prevent fraudulent activity
To comply with legal obligations
To send you service updates and promotional communications (with your consent)

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our app (hosting, analytics, customer support). They are contractually bound to keep your information confidential.

4.2 Advertising Partners

We work with Google AdMob and Google AdSense to display ads. These partners may use anonymized data to show you relevant ads. See Section 5 for more details.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (court order, government request, etc.).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before this happens.

5. Advertising & Third-Party Services

Our app uses advertising to remain free for all users. We use Google AdMob for in-app advertising and Google AdSense for website advertising.

5.1 Google Advertising

Google may use the Advertising ID from your device and cookie data to serve personalized ads based on your interests. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our app and/or other sites on the Internet.

Google's privacy policy: policies.google.com/privacy
Opt out of personalized ads: adssettings.google.com

5.2 Analytics

We use Google Firebase Analytics and Google Analytics to understand how users interact with our app. This data is anonymized and aggregated. You can opt out via your device settings or by using the Google Analytics Opt-out Add-on.

💡 You can manage your ad preferences and opt out of personalized advertising at any time through your device settings or Google's Ad Settings.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function. Cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics).
Advertising Cookies: Used by Google AdSense to serve relevant advertisements.
Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. However, disabling some cookies may affect the functionality of our website.

7. Data Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for all data in transit
AES-256 encryption for sensitive data at rest
Regular security audits and vulnerability assessments
Strict access controls — only authorized personnel can access user data
Multi-factor authentication for administrative access

While we take all reasonable measures to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights & Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal data ("Right to be Forgotten")
Portability: Request your data in a portable format
Opt-out: Unsubscribe from marketing communications at any time
Ad Preferences: Opt out of personalized advertising

To exercise these rights, contact us at privacy@ttddarshan.app. We will respond within 30 days.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately and we will delete such information from our records.

For users between 13-17 years old, we encourage parental guidance when using our app.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date at the top
Sending a push notification through the app
Sending an email notification (for significant changes)

Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@ttddarshan.app
General Support: support@ttddarshan.app
Response Time: Within 2-3 business days

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